{"id":807,"date":"2024-12-15T12:45:52","date_gmt":"2024-12-15T12:45:52","guid":{"rendered":"https:\/\/samaviaindustry.com\/kitbuilder\/?page_id=807"},"modified":"2024-12-15T12:53:14","modified_gmt":"2024-12-15T12:53:14","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/samaviaindustry.com\/kitbuilder\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<h2 class=\"uppercase\">SAMAVIA RETURNS<\/h2>\n<h3 class=\"thin-font\">SAMAVIA Industry Returns &#038; Refund Policy<\/h3>\n\n<p>At SAMAVIA Industry, we strive to ensure our customers are delighted with their products. However, if you are unhappy with your purchase, we are here to help.<\/p>\n<h3><strong>1. Returns for Incorrect Orders or Unwanted Items<\/strong><\/h3>\n<p>If you\u2019ve made an incorrect order or no longer need an item, we offer a 30-day return window from the date of receipt. To process a return:<\/p>\n<ul>\n<li><strong>Notify Us:<\/strong> Please contact us at <span style=\"color: #282828;\"><strong><a style=\"color: #282828;\" href=\"mailto:sales@samaviaindustry.com\" rel=\"noopener\">sales@samaviaindustry.com<\/a><\/strong> <\/span>with your sales order number or invoice number.<\/li>\n<li><strong>Return Process:<\/strong> Once we confirm your return, you\u2019ll need to complete our return form. A digital copy should be sent to <span style=\"color: #282828;\"><a style=\"color: #282828;\" href=\"mailto:sales@samaviaindustry.com\"><strong>sales@samaviaindustry.com<\/strong><\/a><\/span>, and a hard copy should be included with the returned items.<\/li>\n<li><strong>Return Conditions:<\/strong> Items must be in their original condition, unworn, with all labels still attached, and in their original packaging. Items not returned in original condition may be subject to a restocking fee of 20%.<\/li>\n<li><strong>Return Shipping Costs:<\/strong> The cost of returning items is your responsibility, and we recommend using a tracked service.<\/li>\n<li><strong>Non-Returnable Items:<\/strong> Customized or tailored items and swimwear (unless sealed and unopened) cannot be returned unless faulty.<\/li>\n<\/ul>\n<h3><strong>2. Returns for Faulty or Damaged Goods<\/strong><\/h3>\n<p>If you receive faulty or damaged goods, we offer a return window of 180 days from the purchase date. To return faulty items:<\/p>\n<ul>\n<li><strong>Notify Us:<\/strong> Contact us at <span style=\"color: #282828;\"><strong><a style=\"color: #282828;\" href=\"mailto:sales@samaviaindustry.com\" rel=\"noopener\">sales@samaviaindustry.com<\/a><\/strong><\/span> with details of the order and the fault.<\/li>\n<li><strong>Return Process:<\/strong> After confirming the issue, you\u2019ll need to complete a return form and send it along with the goods.<\/li>\n<li><strong>Return Shipping Costs:<\/strong> If the item is faulty, we\u2019ll cover the return shipping cost. We will either arrange a courier collection or reimburse the return postage.<\/li>\n<li><strong>Inspection:<\/strong> All faulty items will be inspected. If deemed defective due to manufacturing fault, the item will either be replaced or refunded at the original purchase price.<\/li>\n<li><strong>Non-Returnable Items:<\/strong> Customized or tailored items and swimwear (unless sealed and unopened) cannot be returned unless faulty.<\/li>\n<\/ul>\n<h3><strong>3. Incorrectly Supplied Goods<\/strong><\/h3>\n<p>If we have sent the wrong item, we apologize for the error and will take prompt action:<\/p>\n<ul>\n<li><strong>Notify Us:<\/strong> Contact us at <span style=\"color: #282828;\"><strong><a style=\"color: #282828;\" href=\"mailto:sales@samaviaindustry.com\" rel=\"noopener\">sales@samaviaindustry.com<\/a><\/strong><\/span> with the details of the incorrect item received.<\/li>\n<li><strong>Return Process:<\/strong> After we confirm the mistake, you\u2019ll need to complete a return form. A digital copy should be emailed to <span style=\"color: #282828;\"><strong><a style=\"color: #282828;\" href=\"mailto:sales@samaviaindustry.com\" rel=\"noopener\">sales@samaviaindustry.com<\/a><\/strong><\/span>, and a hard copy should be included with the return.<\/li>\n<li><strong>Return Shipping Costs:<\/strong> We will cover the cost of return shipping for incorrect items and will arrange a courier collection or reimburse the postage.<\/li>\n<\/ul>\n<h3><strong>Refunds &amp; Processing<\/strong><\/h3>\n<p>Once your return has been processed, a credit note or refund will be issued, depending on the situation. If the refund is approved, it will be made to the original payment method.<\/p>\n<p>Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-807","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/pages\/807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/comments?post=807"}],"version-history":[{"count":2,"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/pages\/807\/revisions"}],"predecessor-version":[{"id":809,"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/pages\/807\/revisions\/809"}],"wp:attachment":[{"href":"https:\/\/samaviaindustry.com\/kitbuilder\/wp-json\/wp\/v2\/media?parent=807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}